By using bots, you can automate conversations with customers and decrease your team’s workload. In Trengo, you can choose from two types of bots: a chatbot and a flowbot. In this article, we’ll tell you everything you need to know about both.
What is a chatbot
A chatbot is a tool that simulates a conversation with your customers. It can be used on the live chat on your website and messaging apps such as WhatsApp, Facebook Messenger, and Telegram. When a customer sends a message, the chatbot recognizes what is being said and then formulates and sends a reply.
In Trengo, you can create your own chatbot and teach it everything it needs to know. You can simply fill in questions that you get asked frequently (FAQs) and add the right answers. The more variations of a question you provide, the smarter it becomes and the more accurate its answers will be.
A chatbot can answer frequently asked questions and even collect leads — all the while helping to decrease the workload of your team.
What is a flowbot
A flowbot also simulates conversations with human visitors. But instead of replying to open questions, it forwards customers to the right team or gives information by asking questions with multiple-choice options.
In the above flowbot conversation, the customer is presented with multiple-choice options. Because it doesn’t have to respond to open questions from customers, it’s an easy way for customers to get the information they are looking for.
You can add a variety of content to your flowbot, from text and files to photos and dynamic content. Here’s an overview.
Time to get set up 🛠️
You don’t have to know anything about coding to create a chatbot in Trengo. It’s easy to set up, with user-friendly drop and drag blocks. And if you’re afraid your first creation may work well right away, you can play around with it first in the Trengo playground.