AI Agent
80% of conversations resolved automatically
Meet Trengo's AI Agent: your always-on digital teammate that handles repetitive conversations, stays consistent across every channel, and scales effortlessly as your business grows.
Official WhatsApp Business Partner trusted by customer-centric teams worldwide
80%
resolution rate
24/7
available
98%
WhatsApp open rate
What AI Agent does
One agent. Every job
From answering repetitive questions to handling large volumes across every channel AI Agent works autonomously so your team can focus on what matters most
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Answering repetitive questions
Train your AI Agent on your own knowledge base and let it handle FAQs automatically: opening hours, pricing, policies, how-tos, without a single human touch. The more you train it, the smarter it gets.
Built custom behaviour
Connect your CRM, helpdesk, or back-office tools and let AI Agent take action, not just chat. Look up customer data, trigger workflows, update records, and more. All without leaving the conversation.
Instant support across all channels — including Voice
Whether customers reach you on WhatsApp, email, live chat, Instagram, or phone, AI Agent responds immediately and consistently. AI Voice extends automated support to inbound and outbound calls — no hold music, no waiting.
Experience Trengo
See how you can reach and service leads and customers better with an AI-first omnichannel Inbox.
Scaling by handling volume
Peak season? Product launch? Unexpected surge? AI Agent doesn't need extra headcount. It handles hundreds of simultaneous conversations without dropping quality — so your team isn't overwhelmed and customers aren't waiting.
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Keeping tone of voice consistent
Define your brand's tone, style, and language guidelines once. Every reply, from the first message to the final follow-up, will match your voice perfectly, across every agent, every channel, every time.
How it works
Set up in minutes. Runs forever
Getting started with AI Agent is straightforward without engineering required
Connect your knowledge
Add your Help Centre, FAQs, product docs, or any text resource. AI Agent learns from your content and uses it to answer questions accurately.
Define tone & behaviour
Set your brand's communication style, language preferences, and escalation rules. The agent will always stay on-brand (even at 3 AM).
Go live on all channels
Deploy in one click across WhatsApp, email, live chat, voice and more. Monitor performance, give feedback, and watch resolution rates climb.
Stay
Offer services and gain feedback in real time
Check-out
Offer a check out and goodbye they won't forget and secure a positive review
Channels
Wherever your customers are, AI Agent is there
One AI, every channel, including voice. No extra setup per platform
WhatsApp
Official partner
Email
Inbox automation
Live Chat
Website widget
Voice
AI Voice Agent — new
Social media
Instagram & Facebook
Connect the tools you already use
AI Agent connects to your existing stack so it can retrieve real data and take real action, not just talk about it
Ready to meet your AI Agent?
Join thousands of teams already resolving more conversations with less effort
Language
English
