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In hospitality, speed and service are everything. Your Booking Experts PMS is the “brain” of your operation—organising reservations, managing resources, and keeping everything running behind the scenes. But even the smartest brain needs a voice. That’s where Trengo comes in.
As some teases what’s possible, Booking Experts and Trengo are already delivering. In our recent webinar, we explored how this integration is ending channel chaos, empowering staff, and elevating the guest experience—today.
Here are the five key takeaways.
1. End channel chaos: Never miss a message again
“What makes the combination of these two so amazing? Well, you don't miss any communication because there's so many channels out there.”
Guests reach out everywhere—email, WhatsApp, Instagram comments, Booking.com, and more. Without the right tools, messages slip through the cracks and response times suffer.
Trengo’s integration with Booking Experts solves this by centralising every conversation into one inbox. No more jumping between platforms, no more missed messages. Just one clear, actionable view for your team.
2. Empower your team with context
“Booking Experts is really the brain of the organisation and Trengo has really stepped in on the communication side.”
When a guest reaches out, your staff need context—not just a message. With Trengo, reservation details appear directly alongside the conversation. That means instant answers, fewer mistakes, and more personal service.
As one client shared, “With the multichannel inbox, we have full oversight and can collaborate more closely. With a regular inbox, that would be impossible.”
3. Automate the repetitive, elevate the experience
“If a question comes in more than twice, you should automate it.”
Trengo’s AI and automation features handle FAQs 24/7, even after hours. This keeps guests happy and frees up your team to focus on what really matters—creating unforgettable experiences.
And the best part? No coding required. “If you want to automate, the automation is set up with no-code, which means that everyone that can draw how a conversation should be... could set this up.” Automation is now accessible to everyone, not just IT, eliminating the need for developer expertise.
Trengo’s AI isn’t here to replace your team—it’s here to support them, handling the repetitive tasks, so your staff can shine where it counts.
4. Leverage the power of WhatsApp
“The open rate of WhatsApp is 90% within an hour. On email, the open rate quite often is 30%.”
This is the single most powerful, data-driven comparison from Booking Experts. “That sounds like a no-brainer if you compare email to WhatsApp with a 90% opening rate, right?”
By moving guest communication to WhatsApp, hospitality teams can drastically reduce resolution times and meet guests where they already are—on the world’s most popular messaging app.
5. Work smarter, not harder
“Our shared mentality is providing an automated workflow where possible so the team can really focus on what they do best.”
This is the heart of the Booking Experts and Trengo partnership: using technology to remove friction, automate the routine, and give your team the tools to deliver truly memorable guest experiences.
Proven. Trusted. Ready—Today.
While others are still talking about what’s possible, Booking Experts and Trengo are already delivering results for hospitality teams across Europe. Our integration is live, trusted, and transforming the way parks and hotels communicate with guests.
Your PMS is the brain of your operation. It’s time to give it a voice. Stop juggling channels and unify your guest communication with Trengo—so your team can focus on what they do best: creating unforgettable guest experiences.
Ready to see the difference? Book a demo or watch our Booking Experts client success webinar now—before the competition catches up.
