How to use WhatsApp Business with multiple numbers

May 17, 2021
min read
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A big challenge for a lot of teams is figuring out how to use WhatsApp Business with multiple numbers efficiently. But with the WhatsApp Business API, companies can manage multiple WhatsApp numbers in one view. The entire team gets access to one platform and all the messages from all numbers are collected in one view. Convenient, efficient, and fast.

How to manage WhatsApp Business with two numbers (or more)

With Trengo, you can manage multiple WhatsApp Business numbers in one customer service platform. So you won't have to toss phones around the office any longer. 😉

You and your colleagues will work together in one view where all the messages from multiple WhatsApp Business numbers come together. It's easy to either pick up, assign, or even collaborate on messages — whether your team works remotely or in the office.

Managing WhatsApp Business with multiple numbers

💡 Book a demo with one of our WhatsApp experts to learn how your business can start using multiple WhatsApp Business numbers

The advantages of managing WhatsApp Business with multiple numbers in one platform

The WhatsApp Business app was primarily designed for small businesses. That's why you can only use the app with one phone number, one user, and one device. This is fine when you run a small mom-and-pop store. But it doesn't suffice when you're a mid-sized or large company. In that case, your team needs the possibility to collaborate. Here's why Trengo makes managing WhatsApp Business with multiple numbers easy:

1. Manage all WhatsApp Business conversations with your team

Let's say you have one WhatsApp number for your sales team and one for customer service. Forwarding conversations without the right infrastructure can be painful. You have to send the customer a phone number of an email address in that case.

But you don't want that. You want to help your customers, no matter on which number they reached out. The forwarding should be with you.

Trengo makes using WhatsApp Business with your team easy. When you decide to manage your messages per team, those teams can easily forward the messages to another team — without having to annoy the customers with any extra actions.

2. Automate conversations on WhatsApp Business with a chatbot

By managing your WhatsApp Business conversations in Trengo, you get the ability to use chatbots. If this sounds intimidating, don't worry. Setting up a chatbot in Trengo is easy, you need no coding skills at all. Everything you need to do is move some drag & drop blocks around.

You can deploy these bots to automatically answer frequently asked questions. This saves you and your team time that you can use to help customers with more complicated questions.

3. Get valuable insights

By connecting the WhatsApp Business API to a customer service platform like Trengo, you can get valuable insights on your WhatsApp Business conversations.

Get answers to questions like:

  • How many WhatsApp conversations is your team having daily?
  • How fast is your team responding to incoming WhatsApp messages?
  • What are the most frequently asked questions via WhatsApp?
  • Which products do we sell most often via WhatsApp?

4. Keep all your communication in one platform

Aside from only WhatsApp, you can also manage all your other communication channels in Trengo's customer service platform. From email to voice and from WhatsApp to Facebook Messenger. This gives your team the ability to keep a clear overview.

It also prevents you from clicking back and forth between tools all the time. And nobody wants that.

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