WhatsApp Business for multiple users
Using WhatsApp Business for multiple users is possible by connecting your WhatsApp Business number with Trengo. The Trengo multi-channel inbox integrates with several WhatsApp Business API providers, enabling multiple users to work with the same WhatsApp Business number directly from the inbox.
The advantage of implementing WhatsApp Business for multiple users via Trengo is that more clients can be helped at the same time resulting in a quicker response and higher customer satisfaction.
Trengo enables companies to connect the official WhatsApp Business API to a shared team inbox.
All WhatsApp messages are available in the shared Trengo team inbox. The inbox enables colleagues to collaborate efficiently. They can pick up or assign a conversation, tag each other, and chat internally. All without leaving the inbox. It is even possible to automate the conversations via WhatsApp with the Trengo Flowbot.
Another advantage of using WhatsApp Business via the team inbox is that not each employee needs to use their private WhatsApp Business number to be reached out on. The general company or department phone number can be used in order to communicate with customers.
The team inbox is accessible via multiple devices, Trengo runs fully in the cloud. Every user has a personal account that has access to the team inbox in order to respond to the WhatsApp messages. The portal is accessible via the browser, but also Windows and Mac client, and mobile applications for Android and iOS devices. This way you can be reached and collaborate from anywhere in the world.
The WhatsApp Business App or the API?
Unfortunately, it is not possible to use the WhatsApp Business application for multiple users. This is only possible via the WhatsApp Business API, which Trengo integrates via multiple official WhatsApp Business partners.
Trengo provides customer service and communication software disrupting the market with an innovative solution. Interested in implementing WhatsApp Business? Why not create a free account today?
Trengo builds an innovative solution for companies to communicate with their clients via all communication and media channels through one shared inbox.