E-commerce
Automate What Never Stops.With AI Agents that get the job done.
Automate repetitive conversations with a conversational AI customer service agent for E- commerce: checking order status, processing returns, and instantly answering questions using real-time data across WhatsApp, email, chat and voice, 24/7.
Official WhatsApp Business Partner trusted by businesses worldwide
For E-commerce teams that want to reduce support workload
40%
resolved by AI Agents
Resolve customer questions across channels with a conversational AI customer service agent, from shipping updates to product availability. Deliver instant, accurate resolutions, boost satisfaction, and scale support.
10min
from setup to going live
Launch a conversational AI customer service agent across channels in minutes. Go live fast, train and monitor performance with ease, and deliver accurate resolutions while scaling support without added headcount.
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features
Quick setup
Get started quickly without complex configuration. You can launch your AI Agent in minutes and immediately begin automating conversations.
Scenarios
Use ready-made workflows for common situations like returns or order tracking, and easily adapt them to fit your business needs.
Capabilities
Enable the AI Agent to perform tasks beyond answering questions, such as handling requests or triggering actions in your tools.
Improve
The AI Agent continuously learns from conversations and highlights where it can do better, helping you refine responses and increase automation over time.
Preview
Test and review how your AI Agent responds before going live, so you can ensure it delivers the right experience.
All your systems connected in one place
Manage all customer conversations across WhatsApp, email, live chat, social media and voice in one inbox. Connected to your ecommerce systems for real-time visibility. Access the context you need, respond faster with accurate data, and trigger simple actions without switching tools.
One platform to manage high-volume ecommerce conversations
Handle the conversations that drive ecommerce—centralise customer interactions, connect your systems, and automate workflows like order status (WISMO), cart abandonment, and returns. Deliver faster support, recover more revenue, and scale without added workload.
Order status automation (WISMO)
Eliminate “Where is my order?” requests with a conversational AI customer service agent. Connect to your systems to check order status in real time and instantly deliver accurate updates. Reduce support volume while improving response times and customer satisfaction.
Discover the omnichannel inbox
Work smarter this peak season
See how hospitality teams manage high volumes of guest communication across the entire journey without increasing workload.
Automate returns, refunds & payment support
Resolve returns, refunds, cancellations, and payment questions with a conversational AI customer service agent. Trained on your website or knowledge base to deliver instant, accurate answers. Reduce repetitive support volume while improving response times and customer satisfaction.
Discover Journeys
Support 24/7 in every language with AI
Provide instant responses to guest inquiries at any time of day. AI handles incoming questions automatically, helping your team manage peak demand and deliver consistent service without additional staff.
Explore Trengo AI
Official WhatsApp Business Partner
Elevate your guest experience this peak season
A practical guide to managing guest communication across the entire journey, automating up to 80% of requests, and delivering seamless guest experiences at scale.
Download your free guide
AI-powered cart abandonment recovery
Recover lost revenue with AI-powered cart abandonment automation, detect when shoppers are about to leave and re-engage them instantly with personalized messages, real-time answers, and targeted incentives to turn abandoned carts into conversions.
Discover Whatsapp
Get ready for peak season without seasonal hires.
Manage guest conversations from booking to post-stay, automate up to 80% of requests with AI, and deliver great guest experiences at scale.
Language
English
Official WhatsApp Business Partner
Get your free Peak Season guide
A practical guide to managing guest communication across the entire journey, automating up to 80% of requests, and delivering seamless guest experiences at scale.
Download your free guide