Travel, Hospitality and Leisure

Your high season. Handled with Trengo.

Don't let the high volume create low points in your guests' experience. Trengo helps you reply faster by automatically handling common questions and booking changes. So you can focus on the guests who need you the most.
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Meta Business Partner
Official Business Partner
4.3 G2 score
Trusted by 9,000 businesses worldwide

5x

faster resolution time
Centralise guest inquiries with an omnichannel inbox, that includes WhatsApp and more, and answer faster than ever.

84%

of FAQs solved with AI
Save time answering repetitive questions. Trengo's AI agent and workflows will help guests, and lighten the workload.

24/7

guest experiences
Set up automation to answer guests. Plus, use it to help organise and re-route busy channels like phone and email.

The platform that helps you handle high volumes of guest conversations

Create wow this busy season with Trengo. Manage all your customer channels from a single inbox, automate guest responses and experiences, proactively upsell when the timing is right, and answer typical queries, in any language 24/7 — all powered by AI while keeping the human touch.

Handle guest asks instantly from the omnichannel inbox

Centralise guest queries from WhatsApp, email, live chats, and more in one place. Never miss a booking or upsell again, work from one source of truth and always scope, pick up, and follow up quickly and easily.
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Experience Trengo

See how you can reach and service leads and customers better with an AI-first omnichannel Inbox.
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Reach out proactively with automation

Keep guests informed and stress-free with automated messaging & reminders and Journeys. Send booking confirmations, location details, and last-minute notfications via WhatsApp or SMS. Reduce last-minute chasing and create a smooth, personalised experience from start to finish.
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Support 24/7 in every language with AI

AI acts like an extra team member. It’ll instantly answer guest enquiries in their language, any time of day, using your team’s existing knowledge. Round-the-clock support without extra strain on staff guaranteed.
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See what WhatsApp can do for your guest experience

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Spot the opportunities in your guest journey

Share value with your guests. Share room upgrades, late check-outs, or local experiences using high-engagement channels like WhatsApp broadcasts, right when guests are most likely to book.
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Resolve FAQs fast, spend time on what matters

Stop wasting time on repetitive questions. Let AI handle the heavy lifting. With AI resolving questions in seconds, your team can focus on what truly matters: delivering unforgettable customer experiences.
Journeys and AI: smarter handling, faster resolutions. All day, every day.
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Connect your systems and sync guest information

Connect your tools and systems to Trengo. Add data integrations like Mews and Cloudbeds and always have a full overview of the guest experience you offer.
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‘Trengo AI is simple and easy to use, with a quick and straightforward setup. It’s fantastic to have full control over how we experience and leverage AI.’
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‘We work super efficiently with all channels connected and it shows in our average first response time of just 25 seconds.’
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‘It used to take a minimum of an hour to respond, and now, with Trengo, we are at a 20-minute response time.’
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Experience our platform, increase guest satisfaction.

See how you can reach out proactively with ease and service your guests during the busiest seasons.
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