TRENGO AI
Conversations that are faster and better with AI & Automation
AI can answer more than 80% of your repetitive conversations, giving your team time to focus on high-value customer moments.
Our vision
The AI world
we create and believe in
We’re completely reimagining the inbox—going beyond work and workflows as they’ve ‘always been’.
Our goal is for service and support teams to feel less overwhelmed and to have more fun. Teams should have the time to lock in on high-value moments and offer customers great service. We’re moving toward a world where teams can rely on a helpful AI colleague, and customers can have their questions resolved instantly.
Patrick Meutzner - CEO & Founder
65%
Conversations solved instantly
Parfumado has significantly improved their communication by using our automations.
5x
Faster handling time
AI agents engage instantly, during peak hours and outside regular business hours.
100%
Automated self-service sales funnel
Surfawhile spots every opportunity and the team is able to capture leads on auto-pilot.
AI works on all our supported communication channels
Decrease first response time, decrease the average resolve time and increase customer happiness by providing fast and quality service.
Meet your AI teammate. Always on, always ready.
Give your customers immediate and personalised answers on any channel, at any time, in 70+ languages—even when you’re offline.
Create ideal customer journeys. No code needed.
Automatically route conversations, capture key customer details, and answer FAQs in real time with AI powered automation.
Effortless AI routing. Get customers to the right team.
With AI Journeys, our AI-first workflow builder, you are in control. Set up workflows in minutes and have AI handle questions from A-Z. While your team can focus on complex cases, or step in when needed.
AI that handles the heavy lifting
when your team needs it most
Set the tone of voice to match your brand. Keep AI in control or let human teammates step in when needed. Choose exactly when and where AI should engage.
AI Agents
Create a digital AI agent that works independently, yet always under your supervision.
AI Journeys
Build seamless customer journeys and workflows with the latest AI technology and AI agents.
Unlock your AI-first platform with...
AI-first Omnichannel inbox · Be present where it matters. Add WhatsApp to your omnichannel inbox
AI Suggested Replies · AI can answer based on company knowledge so your team doesn’t have to repeat themselves.
AI Summarisations · Less reading! Ongoing conversations can be easily summarised
AI Translations · Easily translate your conversations in any language for quick understanding.
AI labeling · Let AI research every conversation and add the right topics so you know where to improve.
Reporting & analytics · Understand how your human- and AI agents are solving incoming questions.
“Trengo AI is simple and easy to use, with a quick and straightforward setup. It’s fantastic to have full control over how we experience and leverage AI.”
What our customers say about Trengo
'The automation saves a lot of time because it asks customers simple but necessary questions in advance. This way, we have a lot of information before we get in contact. This helps us to offer better service.'
Employee from
BAS World
'The integrations that we have with our CRM allows us to see everything. Plus, since we use Trengo, we can automatically assign the tickets to the right team.
This helps us a lot as our main goal is to reply as quick as possible.'
Twan Geert van Kessel
Solar Concept
'What I love about Trengo is how user-friendly it is. Very easy to use so onboarding new agents is a breeze. They were very responsive and it was a delight working with them. Highly recommend Trengo!'
Maybelline O.
Customer Experience Manager
'With Trengo’s multichannel inbox, the team no longer juggles different tabs. All inboxes are now neatly consolidated into one place. Plus, the managers use labels to track response metrics in their dashboards and actively spot opportunities for improvements.'
Arno Clarks
Motorparts
Add more value to your conversations with AI & Automation
See how AI & Automation can supercharge your customer engagement
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