Can you spot the AI?

Real hotel chat replies, some human, some AI. See if you can tell the difference.
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Experience Trengo

See how you can reach and service leads and customers better with an AI-first omnichannel Inbox.
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Trusted by 9,000 businesses worldwide

80%

of FAQs resolved instantly
Centralise guest inquiries with an omnichannel inbox, that includes WhatsApp and more, and answer faster than ever.
Read customer case

5x

faster response time
Ferryscanner AI agents engage instantly, during peak hours and outside regular business hours.
Read customer case

< 4 mins

to handle 13 customer channels
See how Your Apartment manages & responds to queries from one centralised platform.
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A central inbox from where all guest's communication is managed across all channels.

We provide a simple way to have AI agents act across that guest's communication - it consists of 3 parts:

Knowledge management

Respond to travellers faster with accurate answers pulled from your help centre, destination guides and more.

Agent behaviour

Train your AI agent to engage with travellers and guests in your brand’s tone. Control conversation topics and define how customers are addressed.

Orchestration

Instantly handle the first line of traveler's communication and trigger the right AI agent based on the content and context of any travel-related conversation.

Integrate Trengo with your existing tech stack

Cloudbeds
Handle reservations, answer questions, or manage check-ins with Cloudbeds integration
Learn how
MEWS
Managing reservations and responding to guest's communication across channels doesn’t need to be complicated.
Learn how
Booking Experts
Automate your reservation and booking flows. Use the reservation system specialised for travel.
Learn how

Unlock your AI-first platform with...

AI-first Omnichannel inbox · Be present where your customers are and add AI on top to start servicing faster and better..
AI Suggested Replies ·  AI can answer based on company knowledge so your team doesn’t have to repeat themselves.
AI Summarisations · Less reading! Ongoing conversations can be easily summarised.
AI Translations · Easily translate your conversations in various languages for quick understanding.
AI Labelling · Let AI research every conversation and add the right topics so you know where to improve.
Reporting & analytics · Understand how your human- and AI agents are solving incoming questions.
‘Trengo AI is simple and easy to use, with a quick and straightforward setup. It’s fantastic to have full control over how we experience and leverage AI.’
Read their story
‘We work super efficiently with all channels connected and it shows in our average first response time of just 25 seconds.’
Read their story
‘It used to take a minimum of an hour to respond, and now, with Trengo, we are at a 20-minute response time.’
Read their story

Add more value to your conversations with Trengo AI

See how Trengo AI can supercharge your customer engagement
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1
Question 1
Correct
Wrong
Question:  

Is breakfast included in the room rate?

Reply: 

Great question! Some of our packages do include breakfast. If yours doesn’t, you’re welcome to add it when you arrive - our breakfast buffet is definitely worth it!
‍
Your choice: Bot
Right answer: Human
Question 2
Correct
Wrong
Question:  

Is breakfast included in the room rate?

Reply: 

Great question! Some of our packages do include breakfast. If yours doesn’t, you’re welcome to add it when you arrive - our breakfast buffet is definitely worth it!
‍
Your choice: Bot
Right answer: Human
Question 3
Correct
Wrong
Question:  

Is breakfast included in the room rate?

Reply: 

Great question! Some of our packages do include breakfast. If yours doesn’t, you’re welcome to add it when you arrive - our breakfast buffet is definitely worth it!
‍
Your choice: Bot
Right answer: Human
Question 4
Correct
Wrong
Question:  

Is breakfast included in the room rate?

Reply: 

Great question! Some of our packages do include breakfast. If yours doesn’t, you’re welcome to add it when you arrive - our breakfast buffet is definitely worth it!
‍
Your choice: Bot
Right answer: Human
Question 5
Correct
Wrong
Question:  

Is breakfast included in the room rate?

Reply: 

Great question! Some of our packages do include breakfast. If yours doesn’t, you’re welcome to add it when you arrive - our breakfast buffet is definitely worth it!
‍
Your choice: Bot
Right answer: Human