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Picture this: You walk into a store, scanning the surroundings, yet there's no staff in sight. Confusion arises. Where can you seek help? Where's the checkout counter? Not having someone to guide you can be unsettling.
By integrating a live chat feature on your website, you can bridge this gap, ensuring your customers never feel lost. It offers a virtual representation of the in-store experience.
More importantly, live chat can significantly increase your conversion rates. By using live chat greetings, you can lead the conversation to reach your specific conversion goal. I’ll tell you everything you need to know about live chat greeting messages and give you 20 best examples you can use right away.
What is a live chat greeting message?
When a customer or website visitor initiates a live chat session, they're automatically greeted with a live chat greeting message. This isn't just a friendly hello; it's designed to warmly welcome the user and establish clear expectations for the upcoming conversation.
Now, let's dive deeper into the benefits of using a live chat greeting message.
How do effective live chat greetings boost your conversion rate?
I bet you’re curious how a simple live chat greeting can work wonders for your business. Let's delve into the magic behind it.
- Decrease your response time: One of the first things customers appreciate is how swiftly you respond. A live chat greeting doesn’t just acknowledge a visitor but ensures they aren't left waiting. This decreased response time gives the impression that you're always eager to assist, creating an immediate trust bridge.
- Be available 24/7: Imagine the convenience of a shop that never closes. With 24/7 availability, your customers can reach out anytime, from anywhere, knowing there's a system in place to greet them. This round-the-clock accessibility can significantly boost trust and show clients you're always there for them.
- Collect valuable leads: Beyond just a hello, these greetings can be strategically designed to gather crucial information about your visitors. Collecting leads becomes more organic and less intrusive, allowing you to expand your potential client base without coming off as pushy.
- Improve the overall customer experience: At the heart of any business is the customer experience. A good live chat greeting seamlessly integrates into their journey on your site, guiding, assisting, and reassuring them at each step. This not just improves their current experience but also nudges them to return.
⭐️Keep in mind: When we're talking about conversion rate, we're not (necessarily) talking about products sold. A conversion occurs when website visitors complete a desired action. This could be anything, from signing up to your newsletter, adding items to the shopping cart, or - by far the best one - actually purchasing your product.
What to keep in mind when greeting customers in chat
Before we jump into those 20 examples, let me show you three golden rules for crafting an awesome live chat greeting.
1. Keep it real
Set a realistic expectation of when your customer can get a response. Let's compare:
1) We're here during business hours.
2) Catch us Monday to Friday, 8 AM - 5 PM.
See the difference? The first one leaves you hanging, while the second tells you the best times to pop in for a chat.
2. Be honest and transparent
Ever heard the saying, "Honesty is the best policy"? Stick to it. If you're swamped and can't reply right away, a little truth goes a long way. Making up stories? Not so much.
3. Give it a human touch
Just because the message is automated, doesn’t mean you have to come off as a robot. Ditch the robotic vibes and bring in the warmth of genuine human interaction. And hey, a sprinkle of emojis doesn't hurt! 😊
20 ready-to-use live chat greeting examples
Live chat greetings in general situations
Short and friendly greetings are key to starting a good live chat conversation.
1. "We're delighted you're here with us! Let's make sure you find exactly what you're looking for.”
2."We appreciate you visiting us today! How can we make your day even better?😊"
3."We're just a message away! Let us know if you need any information or guidance."
4.“Thank you for your message! We will get back to you within 24 hours. Kind regards, [your business] Team.“
5. "Hi there. Welcome to [business]. We’ll get back to you as soon as possible. In the meantime, you can check out our help center.💡 With [number] articles, chances are you will already find your answer."
Live chat greetings for e-commerce
One of the the most important pages on your ecommerce website are the checkout pages. For example- I often leave a webshop because I have doubts about the right size. The right pop-up can help me make the final move.
6. "Hi there. Thanks for shopping at [business name]. If you're not sure about your size, please check our size table here: [add link to online size table]. Feel free to contact us if you need more help."
7. "Hello! Your order is successfully paid. You will receive an email with all order information."
8. "Hi! The shipping costs are €3,95 in Europe. For all other shipping information, we refer to the following page: [add link to shipping page]."
Live chat greetings for customer support
9. "Hi, thanks for your message! Our support team will check your question and forward it to our best-matched support agent. We will get back to you within 24 hours."
10. "In the meantime, you can check our help center with answers to frequently asked questions here: [add your own link]"
Using live chat greetings like these will lower the working pressure for your support team. Besides, customers like it when they can help themselves out. With Trengo, you can easily create your own help center. Which leaves your customers with answers to frequently asked questions at all times.
Live chat greetings for seasonal activities
Throughout the year, there are several seasonal activities. Whether it is Christmas, Easter or Black Friday. You need to inform your customers about your availability or holiday promotions.
11. "All we want for Christmas.... is you! 🎁 I'm glad to have you here. Let me know if you have any questions. It may take a little longer than you are used to, because of all the Christmas wishes we received, but we will make your wish come true.🎄"
12. "Hi! Nice to see you here. Were you aware of the 50% discount on all of our shoes? The code is XXXX. Have fun shopping and let me know if you have any further questions."
13.“Hi, welcome to [your business]. We have a special 15% discount on all plans for our new customers. Would you like to get yours now? [link] Reply ‘Stop’ to unsubscribe.”
14.“Happy Valentine's Day 💖 To celebrate this special day, we're offering a 10% discount on all of our products.The code is: Love10”
15. "Hi, good to have you here. How can we help you? We’re currently a bit busier than usual, so we may need a little more time to respond."
Live chat greetings for out of business hours
When your customers message you after business hours, will you leave them hanging till the next morning? Not with a live chat.
16. "Thanks for your message. We are currently closed, but we will get back to you first thing tomorrow morning."
17. "Thanks for contacting Trengo! We'd love to help, but we're currently closed 🕦 (See our schedule at trengo.com/businesshours).
We'll come back to you the next working day ⏰. In the meantime, you can check out our Help Center that answers frequently asked questions.
Cheers,
Team Trengo"
Live chat greetings for collecting leads
By using live chat, you can convert visitors into leads. How? Ask the potential customer to share their contact information and get back to them as soon as possible.
18. "Hi! Thanks for your message. Please leave your name and email address, and our sales agent will contact you within 24 hours."
Even after closing time, you can use live chat greetings to collect leads. This is how we do it:
19. "Hello there! We are currently closed and therefore not able to respond to your message. Please leave your name and email address, and we will get back to you within 24 hours. Team Trengo"
20."Hi there. I see you're looking at our prices 👀. Please leave your name and email address if you would like us to help you find the right subscription for your business."
Use live chat greetings to maximise conversions
The first message a website visitor receives is a live chat greeting message. This sets the tone for the rest of the conversation. A well-crafted live chat message can make customers feel welcome and valued, create a positive customer experience and maximise conversions.
Looking to offer your customers a genuine welcome? Consider live chat greetings for better conversions. Ask for a free demo of Trengo. 🚀
