The Trengo blog

Everything you need to know to get ahead in the fast-paced and exciting world of customer engagement, service, and online communication.
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Hotel reception desk warmly greeting guests while AI handles phone calls in background - hospitality technology collaboration
Jan 12, 2026
Customer service
When AI means your team can actually focus on guests
Customer service
AI
Automation
Communication
Graphic comparing Automation vs Orchestration, with icons representing each concept and the Trengo logo at the top
Dec 9, 2025
Customer service
Why automation alone isn't enough for delivering better guest experiences
Customer service
Communication
AI
Automation
Patrick Meutzner, Co-founder & CPO of Trengo, presenting on stage at the Annual Hospitality Conference
Dec 5, 2025
Customer service
The Future of Guest Experiences: Key Insights from AHC 2025
Communication
Multichannel / omnichannel
Customer service
Customer support
AI chatbot customer service: your complete guide
Dec 4, 2025
Customer service
AI chatbot customer service: your complete guide for 2026
AI
Chatbots
AI in customer service: the complete guide to transforming customer support
Dec 3, 2025
Customer service
AI in customer service: the complete guide to transforming customer support in 2026
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Customer engagement analytics: How to improve every customer touchpoint
Dec 2, 2025
Communication
Customer engagement analytics: How to improve every customer touchpoint
Customer service
AI
Do you have the recipe for a stellar customer engagement strategy?
Because we do. There are three key elements that go into creating a customer engagement strategy that will wow your customers. Ready to get cooking?
Learn more
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