Travel, Hospitality and Leisure
Your peak season. Handled by Trengo.
No seasonal hiring this peak season. Manage guest conversations across the entire journey while AI handles up to 80% of requests, so your team can focus on delivering great guest experiences.
Official WhatsApp Business Partner trusted by businesses worldwide
Built for hotels, vacation rentals, and hospitality teams
5x
faster resolution time
Resolve guest inquiries faster by managing all conversations in one place. With full context from every channel and system, your team can respond quickly and focus on delivering great guest experiences.
80%
handled with AI Agents
Automate common guest questions across channels, from FAQs like check-in times and availability to real-time requests. AI agents handle conversations instantly and take action where needed, so your team can focus on high-value interactions and handle more volume without additional staff.
24/7
guest support
Make every guest feel heard, 24/7. Respond instantly with AI-powered support across WhatsApp, email, chat, and more. With full guest context and automated handling of FAQs and requests, deliver a consistent experience every time.
Support guests at every stage of their journey
Booking
Capture bookings instantly with AI answering guest questions 24/7, from availability to amenities, even during peak demand.
Pre-arrival
Set expectations and drive early upsells by automatically sharing check-in details, FAQs, and personalised offers before arrival.
Check-in
Streamline check-in with automated answers and timely upsell offers, from upgrades to add-ons, without adding pressure to your front desk.
Stay
Handle guest requests in real time, with AI answering common questions instantly while your team focuses on more complex needs.
Post-stay
Turn stays into repeat bookings with automated follow-ups, review requests, and personalised offers.
All your guest communication connected in one place
Manage all guest conversations from WhatsApp, email, live chat, and OTAs in one inbox, fully connected to your PMS and property systems. Get the context you need without switching tools and respond faster with complete visibility.
One platform to manage guest communication across the entire journey
From booking to post-stay, Trengo centralises conversations, connects your hotel systems, and uses AI to automate guest interactions - so your team can deliver great experiences without added workload.
One inbox for all channels, OTAs, and your PMS
Manage all guest conversations from WhatsApp, email, live chat, and OTAs in one inbox, fully connected to your PMS and hotel systems. Get the context you need without switching tools, and respond faster with complete visibility.
Discover the omnichannel inbox
Work smarter this peak season
See how hospitality teams manage high volumes of guest communication across the entire journey without increasing workload.
AI-powered automation across the guest journey
Automate repetitive guest conversations with AI - from answering FAQs to sending pre-arrival messages and follow-ups. Deliver intelligent upsells at the right time, in multiple languages, while your team focuses on delivering great guest experiences.
Discover Journeys
Support 24/7 in every language with AI
Provide instant responses to guest inquiries at any time of day. AI handles incoming questions automatically, helping your team manage peak demand and deliver consistent service without additional staff.
Explore Trengo AI
Official WhatsApp Business Partner
Elevate your guest experience this peak season
A practical guide to managing guest communication across the entire journey, automating up to 80% of requests, and delivering seamless guest experiences at scale.
Download your free guide
WhatsApp as your digital guest communication hub
Engage guests on their preferred channel before, during, and after their stay. Answer questions, share room upgrades, late check-outs, or local experiences on channels like WhatsApp, and handle requests in real time - all from your central inbox.
Discover Whatsapp
Get ready for peak season without seasonal hires.
Manage guest conversations from booking to post-stay, automate up to 80% of requests with AI, and deliver great guest experiences at scale.
Language
English
Official WhatsApp Business Partner
Elevate your guest experience this peak season
A practical guide to managing guest communication across the entire journey, automating up to 80% of requests, and delivering seamless guest experiences at scale.
Download your free guide