AUTOMATED BOTS

Handle more volume with the same team

Distribute your resources wisely and free up your team so they can focus on delivering customer delight with every conversation.
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See for yourself how to handle more conversations without more hires

SUPPORT

Multiply your support efforts

Provide proactive, automated support when needed. Handle FAQs automatically and redirect complex questions to the team.
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SOLVE

Answer questions before they hit the inbox

Send customers to the Help Centre or provide historical data so they have the info needed for action.
Start engaging
SMOOTH OUT

No repeat questions

Ensure seamless handovers between automated conversations and people. Provide your team with a full history so they can answer with speed and quality.
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Demo

Relieve your team with automation

Personalisation, quality, speed all can combined by conversational automation. And we can show you how to automate team collaboration and efficiency. Want in?
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The features that will drive more conversions with every chat

Live chat
Live chat
Answer in real-time and offer automated support or redirect to the team.
@tagging
@tagging
Use @tagging and internal notes to quickly defer to teammates and form answers.
Rules
Rules
Categorise and prioritise conversations by setting up automated workflows.
Labels
Labels
Label conversations so you can track trends and improve the setups for efficiency.
Teams
Teams
Ensure different teams are tackling the conversations meant for them.
Reports
Reports
Track team performance in your dashboard to ensure the quality of conversations.

What our customers say about Trengo

I love the possibility of having a single place to receive every customer service inquiry from different platforms. We can assign tickets to other colleagues and be updated in real time with internal comments.
Stefano G.
Trengo allows us to centralize all communication, both internally and with clients, across channels. From WhatsApp to email, and Facebook Messenges to live chat messages, there is now a single place to manage everything.
Jeffrey D.
Group Director
You can communicate with customers and employees alike and get immediate response. The friendly user interface is what's most appealing and wonderful to use. I can recommend this platform to anyone.
Ihab B.
Operations Manager E-Commerce
I'm not one to leave reviews but Trengo has been a game changer for us. As a small e-commerce business our small team struggled to keep on top of the many channels our customers contacted us by.
Julian P
Small Business
One of the best things about Trengo is its powerful automation and collaboration features. The ability to automate repetitive tasks, such as assigning tickets or tagging conversations, saves me and my team a lot of time and effort.
Martijn V.
Operations Manager E-Commerce
What I love about Trengo is how user-friendly it is. Very easy to use so onboarding new agents is a breeze. They were very responsive and it was a delight working with them. Highly recommend Trengo!
Maybelline O.
Customer Experience Manager
It has a virtual assistant, which helps us to attend more fluently to a large number of customers and their demands. The automatic routing also makes our work easier, since it is configured so that the customer can go directly to the agent ...
Verified User
Consumer Goods
You can communicate with customers and employees alike and get immediate response. The friendly user interface is what's most appealing and wonderful to use. I can recommend this platform to anyone.
Johann K.
Small Business

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"Because of the multichannel inbox, we collaborate more easily, and have a complete overview of all customer contact. You can't achieve that with a normal inbox."

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Liset Schiphorst
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