AI Agent
Your AI Agent for Support and Sales
Meet Trengo's always-on AI Agent: it resolves repetitive support questions and qualifies leads. Not just by chatting, but by taking real action on live data from the tools you already use. Across WhatsApp, email, chat, social and voice. 24/7, in 70+ languages, for any industry.
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Official WhatsApp Business Partner trusted by customer-centric teams worldwide
80%
of conversations handled automatically
Not just answers — actions. Your AI Agent resolves repetitive support questions and qualifies inbound leads across every channel, looking up live data and taking action in your systems. Instant, accurate, on-brand resolutions that lift both satisfaction and conversion.
10min
to launch your AI Agent
Go live in minutes, no engineering required. Connect your knowledge, set your tone, and start automating conversations. Train, preview and monitor with ease — and scale support and sales without adding headcount.
3x
increase in sales rep productivity
Reps stop chasing cold, unqualified enquiries. The AI Agent handles first response, qualification and follow-up, so your team spends its time on the conversations most likely to close.
Proof points
Real results, across industries
Customer stories that show how Trengo's AI Agent changes the way teams work.
'Trengo AI is simple and easy to use, with a quick and straightforward setup. It’s fantastic to have full control over how we experience and leverage AI.'
"Within the first month, we were already seeing the AI Agent successfully handle a large share of our WhatsApp conversations. It takes a lot of pressure off the team, while customers still get fast and helpful responses.”
'With Trengo connected to Lightspeed, customers now get instant answers. It saves our team a huge amount of time and helps us scale into new markets much faster.'
"67% of questions handled automatically, 40% fully resolved on their own. The AI Agent does the repetitive work so we don't have to."
“Our support team was 30% more productive by using Trengo's automation and we saw our resolution time drop from 24 hours to +/- 14 hours.”
"We're managing a significant portion of business operations through Trengo AI, the system consistently gives us a strong sense of reliability. AI based lead qualification saves 270 hours of manual work per month."
Connect the tools you already use
AI Agent connects to your existing stack so it can retrieve real data and take real action, not just talk about it
Use cases
Support Resolved. Sales Won.
The AI Agent handles the conversations that fill your inbox and the ones that grow your pipeline. Centralise every interaction, connect your systems, and automate the repetitive work so your team delivers faster support, captures more revenue, and scales.
Trengo's AI Agent for Sales
Turn conversations into qualified pipeline
Trengo's AI Agent greets new leads in seconds, asks the qualifying questions your team would ask, keeps the CRM in sync and books the meeting so reps only speak to buyers who are ready.
3x
increase in sales rep productivity
Qualify and route inbound leads
Your next customers already messaged you. The AI Agent responds to every inbound inquiry 24/7, asks the right qualification questions, and separates serious buyers from casual browsers, routing hot leads straight to the right rep. Your team spends its time closing, not filtering.
Sync your CRM both ways
Every lead, qualification answer and conversation detail flows straight into your CRM, and the AI Agent reads from it too, so replies are personalised to each contact. No manual data entry, no reps working from stale records.
Book meetings
When a lead's ready, the AI Agent books the meeting on the spot, straight into your reps' calendars, or hands the qualified lead over with full context. Nothing stalls in the gap between interest and pipeline.
Trengo's AI Agent for Support
Resolve customer questions in seconds
FAQs, status checks, returns and policy questions fill your inbox. Your AI Agent handles them instantly across every channel, with live data from your systems and escalates to a human only when it truly matters.
80%
of conversations handled automatically
Answer FAQs
Questions about opening hours, pricing, policies and how-tos flood your inbox and drag down response times. Train your AI Agent on your knowledge, and it resolves them instantly, across every channel. The more you train it, the smarter it gets.
Automate tasks & actions
Beyond answering, your AI Agent applies labels, triggers actions and looks up live data across your third-party systems, automatically. And when a conversation does need a human, it routes to the right person with full context: no repeating, no cold starts. Your team focuses on the complex cases that actually need them.
Stay on brand
Define your brand's tone, style and language guidelines once. Every reply, from the first message to the final follow-up, matches your voice perfectly, across every agent, every channel, every time.
Turn every conversation into an outcome
See how teams across industries automate repetitive queries, qualify more leads, and convert more customers with AI-driven conversations.
How it works
From setup to live in minutes
Getting started is straightforward, no engineering required
Connect your knowledge
Add your Help Centre, FAQs, product or service docs, and any text resource. Your AI Agent learns from your content and answers accurately.
Set tone & behaviour
Define your brand voice, language preferences and escalation rules. The AI Agent stays on-brand on every channel, even at 3 AM.
Add Skills & Actions
Use ready-made workflows for common jobs like status updates, returns or lead qualification — then let the AI Agent take action in your tools, not just answer questions.
Preview & refine
Test how the AI Agent responds before going live, so you know it delivers the right experience every time.
Go live everywhere
Deploy in one click across WhatsApp, email, chat, social and voice. Monitor performance, give feedback, and watch resolution and conversion climb.
Channels
Wherever your customers are, AI Agent is there
One AI Agent, every channel. No extra setup per platform
Engage customers in real time on their most-used app. The AI Agent answers instantly, follows up proactively, and drives both support and sales.
Automatically handle incoming email, resolve common requests, and clear inbox backlog while keeping response times fast.
Live chat
Convert visitors as they browse: answer questions instantly, qualify intent, and guide them toward a decision.
Voice
Extend automation to inbound, customers get answers without hold music or waiting.
Social media
Reply to comments and DMs on Instagram and Facebook with an AI Agent that answers, engages, and turns interactions into opportunities.
Find the answer here
Trengo's AI Agent FAQ
What is an AI Agent?
An AI Agent is a smart assistant that can automatically handle customer conversations and perform tasks across your systems.
How long does it take to set up?
You can get started in approximately 5 minutes with minimal training.
Can the AI Agent take actions in my systems?
Yes it can perform basic actions like tracking orders through integrations.
Does it work across multiple channels?
Yes it works across channels like WhatsApp email and website chat.
Can the AI Agent handle sales as well as support?
Yes. The same AI Agent resolves support conversations and handles sales work like lead qualification, nurturing and follow-up.
What industries is it for?
Any industry. While it's proven in eCommerce, it's used across retail, travel, hospitality, automotive, financial services and more.
How does the AI improve over time?
It identifies gaps in its knowledge and suggests improvements so you can continuously optimize performance.
Can I customise what the AI Agent does?
Yes — use scenarios and adapt them to your own workflows and rules.
Is my data secure and GDPR-compliant?
Yes. Trengo is built for European businesses, with security and GDPR at the core of the platform.
Still have unanswered questions?
Ready to resolve and sell more?
Turn every customer conversation into an outcome. Join thousands of teams already resolving support faster and converting more leads with Trengo's AI Agent with less effort, across every channel.
