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Many businesses can be reached on a landline number. If, as a company, you also want to be reachable on WhatsApp, it is better to use the same number for that. It is more convenient for the customer. In this article, I will explain how to make this happen.
How do I link a landline number to my WhatsApp Business account?
1. Download the WhatsApp Business app
First of all, download the business version of WhatsApp: WhatsApp Business. You can download it on Android and iOS devices via the Play Store and App Store.
2. Use a different number
When opening the app, you are immediately asked if you want to use your device's phone number. If you want to use a fixed number, choose 'Use a different number' at the bottom of the screen.
3. Fill in your number
Now it's time to enter your phone number. You will be asked to confirm this number. Click 'Yes' to do so.
4. Enter the verification code
WhatsApp is now trying to send you a verification code by SMS. But of course, you cannot receive an SMS on your landline number. Therefore, click 'Call Me'. You will be called with the code. Then enter it.
Nice! 🎉
It worked! You are now all set to use WhatsApp Business with your landline number.
Customer story: learn how Hubo receives more than 500 orders a day via WhatsApp
WhatsApp Business for teams
The WhatsApp Business app is specially designed for small businesses. It allows you to use the app with up to four users. For larger businesses, WhatsApp has created the WhatsApp Business API. The API does not have its own interface needs to be linked to a customer service platform like Trengo.
https://www.youtube.com/watch?v=f16HrNcO8eg
Manage WhatsApp Business with multiple users
The WhatsApp Business API allows teams with an unlimited number of users to manage WhatsApp conversations through a single number. For example, in Trengo you can assign incoming calls to a colleague, use a round-robin rule to divide the number of calls fairly, and in the middle of conversations with customers, ask your colleagues for help.
If you have a business with multiple shop locations, Trengo still allows you to offer one WhatsApp number. The location finder ensures that customers always get in touch with the right shop location.
https://www.youtube.com/watch?v=7lUzsHnQu2Q
Place a WhatsApp chat on your website
With Trengo, you can easily add a WhatsApp chat to your website. This way, website visitors can easily ask a question while shopping online. When they leave the website, the conversation can simply continue on WhatsApp.
https://www.youtube.com/watch?v=6oC5UoZtwMU&t=4s
Manage all your channels in one overview
In Trengo, you can manage all your communication channels like WhatsApp, e-mail, Facebook Messenger, Instagram and telephony in one overview. This way, you don't have to keep clicking back and forth between channels. This makes it easier to keep an overview of all communication and the performance of your customer-facing teams.
Customer story: Betersport manages WhatsApp, email, Facebook and telephony in Trengo.
Automate repetitive tasks
With the WhatsApp Business app, you can use quick replies, but you can't automate much more. With many daily calls, this can become a problem.
Using the WhatsApp Business API in Trengo, you can build your own no-code chatbot. A bot can answer frequently asked questions, collect leads and refer customers to the right employee.
Customer story: BAS World's WhatsApp bot collects leads in as many as 13 languages:
In addition, you can set up rules in Trengo. These automate manual tasks. For example, you can automatically label messages with the word 'return' and assign them to the right department.
Take your customer communication to the next level
You can use WhatsApp Business with your landline number through the regular app. However, the WhatsApp Business API makes it even easier to provide a good customer experience through the app. You can try the API via Trengo for a fortnight completely free of charge.
