May 4, 2020

How to use WeChat on two devices or more

Pim de Vos
Pim de Vos

You can use WeChat on two devices or more by using Trengo. Trengo is a multichannel inbox that allows you to collaborate on WeChat and other channels with multiple users. 

This gives your team the advantage of being able to collaborate on WeChat messages via multiple devices. The inbox allows for higher productivity and way better response times for your customers.

WeChat for teams

You can connect your Official WeChat account to the Trengo inbox in a few easy steps. 

All your WeChat messages will then be collected in a shared team inbox, which allows your team to collaborate on one WeChat account in an efficient way. Meaning: no more sharing devices or constantly logging in and out. Trengo users can pick up or assign messages and chat right inside of the inbox. No extra tools needed.

The chat history of each WeChat conversation is stored in Trengo, so your colleague can easily pick up any of your ongoing conversations. If needed, you can @tag your team members right underneath conversations to discuss specifics.

WeChat for multiple devices solution

Unfortunately, WeChat doesn’t offer unlimited possibilities when it comes to using WeChat on two devices or more. Right now, it is only possible for iOS devices. So you could, for example, log in to one account via an iPhone and an iPad. But that is where the possibilities end. So what if you need more possibilities?

WeChat for multiple devices solution

In Trengo, every user has a personal account which they can use to log into the inbox and respond to WeChat messages. Users can access the inbox via iOS, Android, Windows and Mac clients, and your browser. This means your team will be able to use whichever hardware they like to talk to customers.

Let your customers decide how they contact you

In this day and age, it is very important to be available on multiple platforms for your customers. Especially in China, you have to be accessible via WeChat. The average Chinese consumer spends most of their online time on this social network. This includes getting in contact with companies.

Shared team inbox for WeChat

That’s why you can also add WeChat to the Trengo widget on your website. This gives people the opportunity to make their own decision. Whether they prefer to use live chat, WeChat, WhatsApp, or another channel.

Try Trengo for free!🚀

A shared inbox for teams.

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