Pay less per conversation
Why ecommerce brands choose Trengo over Gorgias
A team behind you, not a ticket queue in front of you
We think a support platform should actually support you. Our team is reachable, responsive, and tries to solve the problem — beyond a help-centre article.
Pricing you can plan around — not a bill that surprises you
Gorgias uses outcome-based pricing across 5 plans, 27 AI tiers and per-ticket overages. Every AI resolution also counts as a billable ticket — use AI well, pay twice.
European customers live on WhatsApp — your tool should too
Gorgias was designed around email and Shopify chat — WhatsApp came later. Trengo is an official Meta Business Partner; WhatsApp has been core from day one.
AI that works on every channel — including Voice
Gorgias's AI Agent is on email and chat. Voice is a separate product for human agents only. Trengo's AI works everywhere from one configuration, in 70+ languages.
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What you actually get with each platform
Trengo
Gorgias
Trengo
Gorgias
Trengo
Gorgias
18 WhatsApp Business Templates for eCommerce
Ce que nos clients disent de notre IA
Questions fréquemment posées
An AI Agent is a smart assistant that can automatically handle customer conversations and perform tasks across your systems.
You can get started in approximately 5 minutes with minimal training.
Yes it can perform basic actions like tracking orders through integrations.
Yes it works across channels like WhatsApp email and website chat.
It identifies gaps in its knowledge and suggests improvements so you can continuously optimize performance.
Yes you can use scenarios and customize them to fit your workflows.
It can handle support sales and lead qualification conversations.
No, while it's especially strong for eCommerce use cases, it can be used across different industries.
Yes the AI handles repetitive tasks so your team can focus on more complex conversations.
By engaging customers in real time recovering abandoned carts and converting leads faster.
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